Last Updated on May 15, 2025
Introduction
Welcome to Omnivas. Omnivas is a cloud communications platform that enables businesses to send and manage SMS, WhatsApp, Email, and other messaging services through easy-to-integrate APIs and a user-friendly dashboard.
Omnivas is a subsidiary of VukaPay Limited. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our services, websites, and platforms. By accessing or using Omnivas, you agree to the collection and use of your information in accordance with this Privacy Policy.
Information We Collect
Information You Provide to Us
Account Information: When you register, we collect your name, company name, email address, phone number, and business information.
Billing Information: Payment details such as billing addresses and transaction records.
Support Communications: When you contact support, we may collect information related to your request.
Information We Collect Automatically
Account Information: When you register, we collect your name, company name, email address, phone number, and business information.
Billing Information: Payment details such as billing addresses and transaction records.
Support Communications: When you contact support, we may collect information related to your request.
How We Use Your Information
We use your information to:
Create, verify, and manage your account.
Process, deliver, and manage your communications (SMS, WhatsApp, Email).
Provide customer support and respond to your inquiries.
Improve and optimize our services, websites, and user experience.
Send you administrative messages, updates, and promotional content (where permitted).
Monitor and secure our systems and prevent fraud or abuse.
Comply with legal, regulatory, and contractual obligations.
How We Share Your Information
We may share your information with:
Telecommunications providers and messaging partners: to deliver your communications to end recipients.
Service providers: such as cloud hosting, payment processors, analytics providers, or customer support tools.
Legal and regulatory authorities: if required by law or to protect our rights or users.
Affiliates and subsidiaries: including VukaPay Limited and its group companies, for operational and administrative purposes.
We do not sell or rent your personal information to third parties.
How We Store and Protect Your Data
Your information is stored securely on servers located in [Insert Country or Region]. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration.
We retain your information only as long as necessary for the purposes described in this Privacy Policy, or as required by law. For example, message logs may be retained for [insert retention period, e.g., 12 months] for compliance and troubleshooting.
International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence. Where required by law, we ensure appropriate safeguards are in place to protect your information during such transfers.
Your Rights
Depending on applicable laws, you may have rights to:
Access, correct, or update your personal information.
Request deletion of your information.
Object to or restrict certain processing activities.
Request a copy of your data in a portable format.
To exercise these rights, please contact us at info@omnivas.africa.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, understand how you use our site, and improve our services. You can control cookie settings through your browser or device preferences.
Children’s Privacy
Our services are not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new version on our website and updating the “Effective Date” above. We encourage you to review this page periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Omnivas Africa — A Subsidiary of VukaPay Limited
Email: info@omnivas.africa
Address: The Oval, 3rd Floor, Westlands, Nairobi, Kenya
Thank you for trusting Omnivas to power your business communications.